Terms of Use
Guests are deem to accept the terms and conditions hereby provided upon booking is confirmed. Any disagreement please contacts the Property Manager before arrival.
1. DEFINITIONS
"Booking" means the period for which you have paid to stay at the Property.
"Property" means Cannington Home Accommodation House 1, 2, 3, 5, 6 & 7 all its fixtures, fittings and equipment.
"Management" means the owners and managers of the Property.
"Guests" means the persons who stay at the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK-IN / CHECK-OUT
Standard check-in time is on or after 2pm on the arrival date and standard check-out time is on or not later than 10am on departure date.
Early arrival and late departure are subject to prior arrangement with the property manager and is subject to availability and extra charges may apply.
You must notify Management of expected arrival and departure time and a mobile contact number at least 7 days before arrival.
Check-in/check-out and key collection/return procedure will inform by the property manager upon received of full payment unless special arrangements have been made with the property manager.
4. PAYMENT
A deposit of AUD $ 200.00 security bond, must be received within 3 days after the Booking is taken by Management. Bookings are not confirmed unless and until this deposit is received.
Payment in full must be received no later than 7 days prior to your arrival.
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment by the following methods:
Visa, MasterCard, direct deposit or EFT into our bank account, bank cheque or money order.
Cash on arrival is only accepted from Oversea Guests.
Personal cheques will be accepted if received at least 10 days prior to arrival.
A credit card surcharge of 2% will be levied to cover transaction costs associated with credit card payments.
Our bank details if not set out below will be advised to you.
5. CANCELLATION OR VARIATION
If you wish to vary or cancel your Booking, please contact us immediately by email.
Your deposit of $200 security bond is non-refundable in the event of a cancellation for any reasons.
If you have paid more than the deposit or paid in full and cancel your Booking you will be refunded the amount you paid after deduction of your deposit.
Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
A variation of the Booking which reduces the number of nights stay must be agreed by the property manager or it will be a treated as a cancellation of the Booking in respect of those nights.
A variation of the Booking which reduces the number of guests must be agreed by the property manager.
We have a minimum night stay policy of 3 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND
A bond payment of AUD $200 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure.
Either:
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.
Or:
A credit card authorisation must be provided to Management upon confirmation of your Booking.
Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
7. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, maintenance, etc) or human error (eg. double-booking, overlook, mistake, etc) then Management will inform you immediately and any moneys paid will be refunded in full.
8. PARTIES & FUNCTIONS
Parties and functions are strictly prohibited.
Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 10pm.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
9. LINEN AND TOWELS
We supply linen, pillows case, quilt cover and bath towels. Beach towels are not provided. There will be no housekeeping during the duration of your stayed.
10. SELF-CLEANING REQUIRE
You must comply with our departure's instruction on our Information Pack. The house is presented to you in a clean and tidy manner and expected to be return in the same condition as it was at the commencement of the rental period. Any cleaning does not meet the satisfactory of the property manager, property manager has a right to charge guests a cleaning fees of AUD $75.00.
11. GARBAGE AND RECYCLING
Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practise at the Property in the allocated bins (Green bin - General waste, Yellow bin - Recycle waste) and excess rubbish must not be left in public or common areas. Please put excess rubbish in the rubbish bag provided inside the garage and the property manager will come to collect it upon notification.
12. PARKING
Please only park cars inside the garage and driveway. For House 1 & 2 maximum cars allowed to be park at the property is 2 cars inside the garage. For House 5, 6 & 7 maximum cars allow to park at the property is 4 cars (2 cars inside the garage & 2 cars at the driveway). For House 3 the maximum cars allowed to park at the property is 2 cars. The property manager has the right to order you to move the car away from the property if it is exceeding the maximum number of cars allowed to park at the property.
13. PETS
No pets allowed at the property.
14. YOUR OTHER RESPONSIBILITIES
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion).
Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived.
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management.
You are responsible for the safekeeping and replacement of accommodation keys.
Smoking is not permitted in the Property.
15. VISITOR
Visitors are not allowed to sleep overnight on the property. Any damage caused by the visitors are solely responsible of the guests. Property manager has the right to claim any damages or repairs caused by the visitors from the guests.
16. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Any complaint can't be resolve will be handle by the booking agent such as Airbnb, HomeAway, Booking.com & etc. and the final outcome should be agreed between both parties and there should not be any disagreement after determination by the booking agent.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
Any problem or complaint make after check-out will not be entertained and no further claim to be make against the property manager.
We recommend all guests purchase travel insurance since Management are not responsible for any losses, injuries, illness or accidents that may occur whilst staying at our Property.
17. BUSH FIRE PRONE AREA
Our accommodation is located within a bushfire prone area. Should there be a bushfire occurs nearby, please follow our evacuation procedures or guideline located inside the house. Please call the operator as soon as possible to inform that there is a bush fire hazard occurs nearby so operator will take evacuation procedures immediately if there is a threat.
